RETURN POLICY

We will gladly refund your money within 15 days of receipt. If you wish to return your purchase for a refund there is a 20 % re-stocking fee. Returned merchandise must be in new condition, in its original unopened package and suitable for resale. Once the product packaging is opened it could no longer be returned. Shipping charges are not refundable. The customer is responsible for shipping charges on returns.

Prior to sending your order back a Return Authorization must be obtained.

Please contact info@bikkia.com to obtain a Return Authorization.

RETURN POLICY

Last updated June 26, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@e-bikkia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

__________
Attn: Returns
RMA #
__________  
__________, __________  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
info@e-bikkia.com